Frequently asked questions

  1. What are the technical requirements my PC needs to adapt to, so that I can use your online language courses?
    No special technical requirements or software installation are required, so that you can use any of our online bulgarian language learning courses.
  2. Can I get an idea of the lessons and exercises before I purchase an online course package?
    There is a menu 'Video Guide" on the Home page. You can watch there our free video guide which shows exactly how our products look like inside the system. It also shows what includes an online course package. There is a free lesson also on the Home page which includes the bulgarian alphabet with audio examples.
  3. How can I buy any of your online language courses?
    Under the “Online Courses” section you will find information on all online courses, their contents and price. Select the course that best suits your needs and click on the “Buy Now” button. The system will guide you through the steps, necessary to complete the purchase.
  4. I can’t finalize my registration or payment. What shall I do?
    Follow the system’s directions. If you still fail to register or complete your payment, please contact us by email or our feedback form.
  5. How can I pay you?
    You can choose between two payment methods:
    - Credit / Debit card
    - Bank transfer
  6. I need an invoice for the payment. How do I get it?
    After receiving your payment, we shall issue an invoice for the sum received. We shall email you a scanned copy or send you a paper invoice by post.
  7. How do I schedule a Skype lesson?
    If you have purchased a package that contains Skype lessons and you’d like to schedule a Skype lesson, you need to go to your dashboard and click on the “Schedule your Skype lesson” button. You will see a calendar, where some of the dates and hours are already marked. This indicates they are busy. You can choose any of the free dates and hours. When you mark your preferred date and hour, we shall be informed of your choice and will check the availability of a teacher. We shall then get back to you by email to confirm the time of your Skype lesson. Please consider the time zone difference between your country and Bulgaria. The hours on the calendar refer to the Bulgarian time zone (UTC+2).
  8. I need to reschedule a Skype lesson. How do I do this?
    You can surely reschedule a Skype lesson. In order not to lose it, you need to do so at least 12 hours prior the beginning of your already scheduled Skype appointment.
  9. How much time will it take till my account becomes active?
    Your account will become active right after we receive the money for the chosen online course.
    It usually takes between 1 or sometimes 2 working days, depending on the banks.
  10. How do I know how much time I have left till my account expires?
    After you have successfully registered and your account has been activated, log in the system with your email and password. The first page that opens is your dashboard page. Here you can always check when your account has been activated and how much time you have left till it expires.
  11. Can I provide my username and password to someone else?
    The system counts the time you have spent logged in. In case you provide your access data to someone else, he/she will use your time credit.
  12. Why does the system log me out automatically sometimes?
    The system will automatically log you out if you remain inactive for more than 30 minutes. This way your time credit will not be spent in case you have forgotten to log out.
  13. Where can I find additional Internet links to useful Bulgarian web sites?
    We have selected lots of website addresses of Bulgarian news, TV, music and free online dictionary sites inside our paid system.
  14. I have registered and my profile is active. Now, where do I start from?
    In the right column you will find a Video Guide, which you can start whenever you wish. This Video Guide will show you how to best use the learning materials and the best order to do the exercises.
  15. I have no software for writing with Bulgarian letters. What shall I do?
    The exercises require writing in Bulgarian. Yet, you do not need to install any software on your computer. The system switches to writing in Bulgarian as you log in. The correspondence with the English keyboard is shown on a picture “Bulgarian keyboard” in the left column that can remain constantly open for your convenience. Once you log out, your keyboard goes back to writing with English letters. In the left column you can also find a link that will lead you to installing free software for typing in Bulgarian even if you are not logged in. It is up to you whether to take advantage of it or not.
  16. What is the difference between the General grammar and the Short grammars in every lesson?
    The Short grammar texts in every lesson explain the theoretical grammar included in this particular lesson. These Short grammar texts will help you to quickly get oriented and find the correct answer to a grammar question. These texts are also translated in English. The General grammar includes the material of all Short grammars, but structured by grammar categories. It is an excellent foundation for your knowledge in Bulgarian.
  17. What is the difference between the General dictionary and the Short dictionaries in every lesson?
    The short dictionaries include the words and expressions used in the particular lesson. They will allow you to get a better grasp of the learning material. The general dictionary comprises all small dictionaries.
  18. How many lessons and excercises do you offer in your paid online system ?
    We offer 10 online lessons with lots of examples, online dictionaries, useful links, audio exercises that makes it very easy to understand and learn bulgarian language.
  19. I would like to advertise on your web site.
    If you want to advertise on our website, please contact us in order to discuss the advertising possibilities and conditions.
  20. How many online courses do you offer?
    We offer 3 online courses: SMART, EXTRA, MAX.
  21. Which is the best online course to start learning bulgarian language?
    You can choose our online course 'SMART' which is best for beginners and if you like it you can buy more hours and continue studying by choosing online package 'EXTRA'.
  22. P.S. If you have some more questions please don't hesitate to contact us and send us an email and we will respond to you as quickly as possible.